About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

General information

All posting locations: Chicago, Illinois, United States of America, Pittsburgh, Pennsylvania, United States of America

Job Function: 04 - IT

Department: 04 - 02 - Application Development & Support

Date Published: 30-Mar-2021

Job Type: Regular

Description & Requirements

Position Summary

The Software Asset Management (SAM) - Senior Manager role will lead the software Strategic Planning and License Optimization activities across the organization.  This role reports directly to the Global Head of IT Software Asset Management and is an integral part of our strategy to enhance software asset lifecycle methodologies in line with industry best practices.  SAM is an important and continuously evolving discipline within the Kraft Heinz Company- reporting directly into the CIO. 

We are looking for an experienced SAM leader to join our team of SAM professionals- bringing new ideas and concepts that can result in best in class SAM practices aligned to our maturity roadmap.  Our software asset management framework provides a set of processes that strategically manage and track the financial- physical- licensing and contractual aspects during the life cycle of software assets.  The SAM discipline supports our software strategy- service management- funding and sourcing decisions and is a focal point for data analysis to drive effective management of organizational software assets.  

While planning major software life cycle and cost management activities- this role will collaborate with leaders across IT operations- security- architecture- application owners- procurement- legal- financial controllers and IT PPM teams.

Primary Responsibilities

The Senior Manager- SAM Strategic Planning & Optimization role will:

  • Evaluate and enhance methodologies- processes and policies for software asset management in line with best practice and practical experience- as part of a cycle of continuous improvement and compliance across the group.  
  • Actively assess progress against our SAM program initiatives to advance our maturity roadmap.  Recommend and lead the introduction of new SAM concepts- processes and tools to improve overall program performance and productivity.  
  • Drive the full value (benefits realization) and insights from SAM investments to optimize license entitlements- process automations and compliance.  Specific knowledge of the standard industry SAM technologies and related IT asset discovery technologies is a must.  
  • Advise the relevant project- program- infrastructure- and application portfolio managers on software licensing- compliance- end of life dates and policies- and recommend actions that will optimize the software asset portfolio.  
  • Understand strategic IT and business initiatives and align software strategies to support these goals- such as- cloud licensing options.  Advise IT and SAM leaders on the potential compliance and cost risks associated with emerging markets.
  • Build strong partnerships with publishers and industry partners to stay abreast of new developments in publisher offerings- policies and process changes.  Given the complexity and multitude of software solutions- a specialized in-depth knowledge is required for publisher license models- policies- maintenance and delivery methods (on prem and cloud software options). 
  • Consult on the software selection process- which may include developing sourcing and negotiation strategies plus relevant data analyses to optimize purchases and renewals.   Work with the accounting staff to analyze and resolve complex issues associated with software licensing rights.
  • Manage specific top vendor software life cycles end to end- including compliance position- risk mitigation plans- renewals and advising on licensing models.  Interpret publisher licensing terms- product use rights- policies and discovery- in order to develop an effective license positions for all types of software- such as Microsoft- SAP- Oracle- IBM- VMware- Adobe- etc.


The SAM Senior Manager acts in a leadership role and must demonstrate proven experience- including:

  • Subject matter expertise related to SAM tools- processes and policies and industry best practices
  • Specialized in-depth knowledge of publisher license models- policies- maintenance and delivery methods (on prem and cloud software options) is required
  • Excellent communication and influencing skills with the ability to speak to all levels of IT- business management and employees regarding strategy- costs- execution- and performance
  • Proven ability to build relationships and influence individuals at all levels in a matrix-management environment- as well as external vendors and service providers- in order to drive actions
  • Proven experience in setting and aligning strategies- objectives- and policies
  • Proven ability to develop- implement- and execute action plans

Role Expertise / Experience

  • Bachelor’s in Information Technology or related degree to include Asset Management disciplines
  • Significant experience (5+ years) in delivering Software Asset Management services
  • Significant experience (7+ years) working in IT or ITAM/SAM team for a large enterprise ($10B+)
  • Experience 3+ years) managing a technical process area involving asset and contract management
  • Strong knowledge of Software Asset Management principles and practices and how software discovery systems play their part in mapping entitlements with the inventory
  • In depth knowledge of software product use rights and contract terms (EULAs) for major software vendor publishers (e.g.- Microsoft- Oracle- SAP- IBM- etc.) preferred
  • Demonstrated competency of Information Technology (IT) specific contract administration- purchasing or procurement with relevant experience in renewal processes
  • Preparing presentations and reports for Senior Management
  • Certified Software Asset Manager (CSAM)- IAITAM and/or ITIL Certifications preferred
  • Project or Process Management experience (Certification a Plus)

Individual Skills

  • Strong leader- collaborator- team player- and individual contributor
  • Demonstrated ability to communicate the importance- relevance and benefits of SAM to all stakeholders in the context of their business priorities
  • Strong organizational and problem-solving skills with proven ability to organize- plan- and develop solutions to complex issues.
  • Demonstrated ability to work and think independently- prioritize and balance multiple priorities and delegate work effectively across teams
  • Strong quantitative- analytical- problem solving skills- including the ability to accumulate- organize- and assimilate large amounts of information; identify key drivers and develop substantive analysis to support recommended action plans.

Mindset & Behaviors

  • Passion to challenge the status quo and find new solutions and drive out of the box ideas – loves and embraces change
  • Believes in a non-hierarchical culture of collaboration- transparency- safety- and trust
  • Not afraid to “roll up sleeves”; seeks to go beyond comfort to learn & pushes teams to do the same
  • Empowers others to fail- learn- and grow with an experimental mindset to drive innovation

EEO Policy:

Kraft Heinz is an EO employer – Minorities/Women/Vets/Disabled and other protected categories

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity