About Us

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy and Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.

As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

General information

All posting locations: Chicago, Illinois, United States of America, Pittsburgh, Pennsylvania, United States of America

Job Function: 04 - IT

Department: 04 - 02 - Application Development & Support

Date Published: 06-Apr-2021

Job Type: Regular

Description & Requirements

Primary Responsibilities

The SAM Sr. Analyst is responsible for daily controls over the collection and analysis of accurate software license and financial data- to address budgeting- contracts and software compliance- which includes the following:

  • Perform activities to support SAM platforms- processes- and procedures- which automates the accurate collection and reporting of key software data; and to ensure that products can be managed across the enterprise in an effective manner.  Experience and familiarity with SAM technologies and standard industry platforms is preferred.
  • Manage proof of entitlement documentation- asset purchase authorizations- license renewal and maintenance agreements and then coordinate the timely upload into SAM platforms.
  • Monitor software service request workflows- automated catalogs and reclamation campaigns by utilizing IT service and SAM platforms.  Enable positive end user self-service capabilities.
  • Reconcile a wide variety of software license entitlement and discovery data- including but not limited to- server- storage- middleware- database- and desktop software.  Analyze exception data to identify the root causes for non-compliance and areas of opportunity to recycle licenses.  Routinely present the data analysis results and recommendations to diverse stakeholders.
  • Quantify the extent of non-compliance in dollar ($) value- to drive awareness- facilitate priority setting and focus on potential remediation efforts.  Partner with IT Operation’s end user and hosting teams to identify specific actions- monitor and report the status of cleanup activities.  Track issues through to completion and measure against targeted KPI timelines.
  • Manage the license maintenance renewal processes to ensure that payments are justified- are in line with contractual commitments- and are paid or canceled in time to avoid late payment fees or cancellation penalties.  Assist in the automation of the software renewal data collection and approval processes and monitor the request queue on a timely basis.
  • Execute software financial management activities for Corp and US zones (including global spend managed by the SAM team).  Prepare financial software forecasts- month end close accruals- prepaid amortization entries and inter-company software recharge data submissions.
  • Support annual budget submission processes and analysis of incremental project spend- renewal price and consumption increases- as well as- impacts from optimization opportunities- reclamations or decommissions; Provide recharge estimates for zone IT PPM team’s planning purposes.


The software asset senior analyst must have the following attributes and skills:

  • Experience related to SAM tools- processes and policies and industry best practices
  • Understanding of IT software asset life cycle stages and activities
  • Specialized in-depth knowledge of publisher license models- policies- maintenance and delivery methods (on prem and cloud software options) is required
  • Strong analytical- data-gathering and problem-solving skills with the ability to carry out data visualization and create high-quality presentations and analysis
  • Strong communication skills with a proven ability to understand key concepts- communicate and collaborate with technical staff- business stakeholders- senior management and external vendors
  • Proven ability to develop- implement- and execute action plans
  • Self-motivation and ability to organize his or her own time in line with business priorities
  • Highly organized with acute attention to detail

Role Expertise / Experience

  • Bachelor’s in Information Technology- Finance- Audit or other Analytical related degrees
  • Proven experience (3-5 years) in delivering Software Asset Management services
  • Proven experience (3-5 years) working in IT or ITAM/SAM team for a large enterprise ($10B+)
  • Proven experience (3-5 years) in an analytical role (e.g.- data analyst- financial analyst)
  • Strong knowledge of Software Asset Management principles and practices and how software discovery systems play their part in mapping entitlements with the inventory
  • Knowledge of various types of vendor software contract and license agreements- including familiarity with product use rights within a global environment
  • Demonstrated competency in contract administration- purchasing or procurement with relevant experience in software renewal processes
  • Preparing presentations and reports for Senior Management
  • Certified Software Asset Manager (CSAM) or ITAM Certifications preferred

Individual Skills

  • Strong leader- collaborator- team player- and individual contributor
  • Strong organizational and problem-solving skills with proven ability to organize- plan- and develop solutions to complex issues.
  • Demonstrated ability to work and think independently- prioritize and balance multiple priorities
  • Strong quantitative- analytical- problem solving skills- including the ability to accumulate- organize- and assimilate large amounts of information; identify key drivers and develop substantive analysis to support recommended action plans
  • Demonstrated Proficiency in Microsoft Office products for data analysis and presentations (e.g.- Excel and PowerPoint); Utilization of Tableau or PowerBI is a plus

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity